Frequently Asked Questions

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  1. Why do I need to provide a photo ID and my insurance card every time I come to the hospital?
  2. Do I need to pay my co-pay or at the time of service?
  3. Can I find out the cost of a test or procedure?
  4. Can I pre-register for upcoming services?
  5. How do I know if my insurance company will pay for hospital services?
  6. Can I still go to Lourdes if my insurance plan is out-of-network?
  7. My statement looks different than I am accustomed to receiving. Why has it changed?
  8. What types of online payment methods can I use?
  9. If I cannot afford to pay my entire balance, can I make regular monthly payments?
  10. What credit cards does Lourdes accept?
  11. Who can I talk to if I have questions or concerns about my bill?
1. Why do I need to provide a photo ID and my insurance card every time I come to the hospital?
Lourdes needs to verify your personal and insurance information each visit to protect your identity. This is required and enforced by the Federal Trade Commission. Your care will not be delayed due to lack of identification.
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2. Do I need to pay my co-pay or at the time of service?
Your co-payment is a specific amount identified by your insurance that you are expected to pay at time of service. Co-payments may vary depending upon the type of service you receive, for instance you may have a co-pay of $25.00 for an office visit and a co-pay of $100.00 for an Emergency Room visit. Co-pay amounts can usually be found on your insurance card. Lourdes will request you pay your co-pay after services have been rendered. We accept cash, check, money orders, and credit cards.
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3. Can I find out the cost of a test or procedure?
Our Customer Services Representatives can answer questions about the cost of tests and procedures. We can provide an estimate or average cost of services. Your out of pocket cost may vary depending on your physician’s preference as to what procedure will be performed. Additional cost can be incurred for the use of equipment, supplies and medications. Call 607-584-5510 or toll-free at 888-492-5500.
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4. Can I pre-register for upcoming services?
Hospital Services

Patients scheduled for outpatient testing and surgical procedures may pre-register by calling 607-584-5515, Monday through Thursday from 8:00 AM to 7:00 PM, and Friday from 8:00 AM to 5:30 PM. Please have your insurance cards and health care provider's written orders (if applicable) available when calling. Patients who have pre-registered may go directly to their appointment location upon arrival the day of the test or procedure. Please be sure to check-in at your appointment location.

Physician Services

Patients scheduled for an appointment with a Lourdes provider may pre-register by calling 607-584-5516, Monday through Thursday from 8:00 AM to 7:00 PM, and Friday from 8:00 AM to 5:30 PM. Please have your insurance cards available when calling. Please pre-register at least two (2) business days prior to your scheduled appointment date. Be sure to check-in when you arrive for your appointment.
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5. How do I know if my insurance company will pay for hospital services?
We recommend that you contact your insurance company directly to verify benefits and authorization.
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6. Can I still go to Lourdes if my insurance plan is out-of-network?
In cases of emergency, go to the nearest emergency room. Your insurance will generally cover the Emergency Department costs or will transfer you to an in-network hospital once you are stable. For non-emergent services, you may be required to pay a larger portion of your bill. To verify your cost for out-of-network services, contact your insurance company directly to discuss. For a list of insurance carriers that Lourdes participates with please follow this link http://www.lourdes.com/patient-guide/insurance-info
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7. My statement looks different than I am accustomed to receiving. Why has it changed?

We’ve made significant changes to the Lourdes statement to make it easier to read and understand.  Each patient will receive one monthly statement for all outstanding balances and will receive their statement at the same time each month.  The statement includes only those accounts previously processed by insurance with a remaining balance due from the patient.  Your last name determines when your will receive your statement as follows:

·         A-D - 1st week

·         E-K – 2nd week

·         L-R – 3rd week

·         S-Z – 4th week 

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8. What types of online payment methods can I use?
You can make your payment electronically by credit card, debit card, or electronic check. Please note: unless otherwise specified, payments will be applied to the oldest account with an open balance. If you have multiple outstanding balances and would like to pay on a specific account please use Pay Without Enrolling.

Note: If your account balance has been forwarded to the collection agency, please call them to arrange for payment on your balance. These account balances cannot be paid online at this time. Their contact information is: Burr & Reid, 798-1521.
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9. If I cannot afford to pay my entire balance, can I make regular monthly payments?
If you cannot pay your balance in full and would like to setup a monthly payment arrangement please call our customer service line at (607) 584-5510 or toll free (888) 492-5500.
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10. What credit cards does Lourdes accept?
Visa, MasterCard, Discover Card, and American Express.
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11. Who can I talk to if I have questions or concerns about my bill?
If you have any questions about your bill, please call the Lourdes Business Office at 607-584-5510 or toll-free at 888-492-5500. Our representatives will be happy to work with you to explain your statement details, process your payment, or make payment arrangements for your balances with Lourdes.
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